Driven by the Voice of the Customer
Despite shifting dynamics, the automotive industry continues to be driven by one core consideration—the Voice of the Customer. J.D. Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help clients achieve their highest performance.
Benchmark Studies
The key indicators and drivers of performance
Product Quality
J.D. Power assists manufacturers and suppliers in integrating the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience
Canada Vehicle Dependability Study (VDS)
Canadian Automotive Performance, Execution and Layout (APEAL) Study
Canadian Initial Quality Study (IQS)
Canadian Avoider Study
Media & Marketing
J.D. Power offers critical insights that help automotive marketers, agencies and media sellers understand the key factors that drive consumer awareness and interest among particular vehicle brands and models.
Retail
J.D. Power understands what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.
Services and Solutions
Data driven analytical solutions and advisory services to help you integrate the Voice of the Customer, drive customer satisfaction and grow profitably
Experts You Can Count On
JD Ney
JD Ney
Automotive Industry Practice Leader in Canada. He is responsible for day-to-day client service, providing Canada’s automotive decision makers with reliable and actionable research insights utilizing both the company’s syndicated studies, as well as the Power Information Network (PIN)®.
In 2013, Mr. Ney assumed leadership of Canadian automotive syndicated research, providing clients across the industry with critical benchmark performance across the entire vehicle shopping, purchase, delivery, service and long-term ownership continuum. Mr. Ney also oversees the publication of the company’s popular Analyst Note, a monthly report that tackles intriguing, important or controversial issues in the Canadian automotive industry.
Prior to joining J.D. Power in 2011, Mr. Ney held senior editorial positions with Canadian magazine publications in the automotive, restaurant and hotel sectors. Mr. Ney received a bachelor’s degree in political science from Mount Allison University in Sackville New Brunswick, and a Masters degree in journalism from Bond University in Australia.
