Leading the Future of Automotive Through Data and Analytics
J.D. Power is a trusted advisor to the automotive industry, offering a full suite of solutions designed to help our clients reach optimal performance. Our unparalleled mix of precise data, robust analytics, diverse consumer insights and deep industry expertise ensure that our clients avoid pitfalls, seize new opportunities and maximize profits.
Benchmark Studies
The automotive industry continues to be driven by one core consideration — the Voice of the Customer — despite shifting dynamics. J.D. Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help our clients achieve their highest performance.
Product Quality
Our product quality benchmarks enable manufacturers and suppliers to integrate the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience.
Electric Vehicle Consideration (EVC) Study
Initial Quality Study (IQS)
Vehicle Dependability Study (VDS)
Automotive Performance, Execution and Layout (APEAL) Study
Avoider Study
Retail & Customer Experience
We understand what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.