Canada Customer Service Index Long Term (CSI-LT) Study

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Study Details

The J.D. Power Canada Customer Service Index Long Term (CSI-LT) Study℠  examines customer satisfaction with maintenance and repair service at new-vehicle dealerships, as well as in the automotive aftermarket.

Customer satisfaction among owners of 4-12 year old vehicles is tracked from Service Initiation all the way through to Vehicle Pick-Up, including Service Quality and Service Facility.

CSI-LT also examines the share of dollars and service visits for both dealers and non-dealers.

 J.D. Power Canada Customer Service Index Long Term (CSI-LT) StudySM

The Benefits

Study subscribers will be equipped to:

  • Analyze key drivers of increased service satisfaction and retention
  • Compare service performance and retention between dealerships and aftermarket service providers during 4-12 years of vehicle ownership
 J.D. Power Canada Customer Service Index Long Term (CSI-LT) StudySM Benefits

Press Release & Award Information

J.D. Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, J.D. Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces. 

Read the latest Press Release >
Learn More about the CSI-LT Award >
Learn More about all J.D. Power Awards >
Find Out about J.D. Power Performance Reports >

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Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.