Study Details
The J.D. Power Canada Customer Service Index Long Term (CSI-LT) Study℠ examines customer satisfaction with maintenance and repair service at new-vehicle dealerships, as well as in the automotive aftermarket.
Customer satisfaction among owners of 4-12 year old vehicles is tracked from Service Initiation all the way through to Vehicle Pick-Up, including Service Quality and Service Facility.
CSI-LT also examines the share of dollars and service visits for both dealers and non-dealers.
The Benefits
Study subscribers will be equipped to:
- Analyze key drivers of increased service satisfaction and retention
- Compare service performance and retention between dealerships and aftermarket service providers during 4-12 years of vehicle ownership
2025 Key Dates
Fielding
April – June 2025
Publish
September 4, 2025
Press Release
September 18, 2025
Press Release & Award Information
J.D. Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, J.D. Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Read the latest Press Release >
Learn More about the CSI-LT Award >
Learn More about all J.D. Power Awards >
Find Out about J.D. Power Performance Reports >
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