Financial Services

Gain a Competitive Edge

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Grow market share

Consumer choice is growing rapidly across financial services despite regulatory hurdles and turbulent market conditions. Industry participants are meeting the demand for strategic action through mergers & acquisitions, drastic service re-models and digitization.

J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share. 

How do top performers consistently and efficiently prioritize their strategic initiatives?

  • They rely on the voice of the customer to guide their decisions.
  • They make data-driven decisions by first knowing their customers, prospects, and competitors then use that knowledge to develop products or services to fill unmet needs—not the other way around.

J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share. 

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Benchmark Studies

The key indicators and drivers of performance

Banking

Discover the critical competitive differentiators in the banking, credit card and financial technology via ​J.D. Power's peerless consumer ratings and a wealth of market research

Wealth Management

Provides unprecedented insight into the key  indicators and drivers of performance with actionable intelligence across financial services segments that help firms improve quality, engagement, and growth

Automotive Finance

Identify the critical dimensions of satisfaction and pinpoint your strengths and opportunities for improvement against competitors

Services and Solutions

Data driven analytical solutions and advisory services to help you integrate the Voice of the Customer, drive customer satisfaction and grow profitably

Experts You Can Count On

Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio
James Houston
James Houston
Managing Director, Consumer Lending & Automotive Finance
James's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
Mike Foy
Mike Foy
Senior Director, Wealth Intelligence
Mike's Bio
John Cabell
John Cabell
Director, Banking and Payments Intelligence
John's Bio

Let's Connect!

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