
Benchmark Studies
The key indicators and drivers of performance
Banking
Discover the critical competitive differentiators in the banking, credit card and financial technology via J.D. Power's peerless consumer ratings and a wealth of market research
Wealth Management
Provides unprecedented insight into the key indicators and drivers of performance with actionable intelligence across financial services segments that help firms improve quality, engagement, and growth
Automotive Finance
Identify the critical dimensions of satisfaction and pinpoint your strengths and opportunities for improvement against competitors
Services and Solutions
Data driven analytical solutions and advisory services to help you integrate the Voice of the Customer, drive customer satisfaction and grow profitably
Experts You Can Count On

Jim Miller
Vice President, Global Banking & Payments
Jim's Bio

Bob Neuhaus
Vice President, Financial Services
Bob's Bio

James Houston
Managing Director and Head of Lending Intelligence
James's Bio

Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio

Mike Foy
Senior Director and Head of Wealth Intelligence
Mike's Bio

John Cabell
Director, Banking and Payments Intelligence
John's Bio