Who We Are
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.
What we do
Benchmarks
Each year, we interact with millions of consumers to better understand their opinions, perceptions, and expectations about a variety of products and services in more than a dozen industries.
Advisory
Integrate the Voice of the Customer into automotive strategic planning, product development, manufacturing, engineering, supply chain operations, launch and production, and sales and service
Customer Service
Take your customer service to the next level. Optimize your service channels to deliver a superior experience
Data & Analytics
Millions of retail transactions. Here's where we put the figures that matter into sharp focus
Digital Customer Experience
Billions of uniquely complex customer experiences. Here’s where we strategize to turn the voice of your customer into award-winning loyalty
