Build Brand Loyalty
Winning in travel and hospitality requires you to uncover unique insights about your customer and their experience with your brand. See where they’re going, who with, and why J.D. Power’s in-depth Travel & Hospitality benchmarking data is the quickest way to enhancing customer satisfaction and increasing brand loyalty and profitability.
Benchmark Studies
The key indicators and drivers of performance. View profiled brands and publication dates here.
Airlines
Measure satisfaction with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience and provides a competitive benchmark to measure customer advocacy and loyalty and identify improvement initiatives
Airports
Provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience
Hotels
Our hospitality performance benchmarks provides actionable market intelligence to hotel companies serving customers across the globe. These benchmarks help organizations understand the many drivers of customer satisfaction in order to optimize customer interactions for ongoing improvement.
Rental Cars
Our rental car performance benchmarks measure customer satisfaction with the entire rental car experience, from reservation to vehicle return, and evaluates critical components that drive overall rental car satisfaction at North American airport locations.
Services and Solutions
Data driven analytical solutions and advisory services to help you integrate the Voice of the Customer, drive customer satisfaction and grow profitably
Other Solutions
Experts You Can Count On
Andrea Stokes
Andrea Stokes joined J.D. Power as Practice Lead – Hospitality in September 2019. She is responsible for ensuring J.D. Power brings relevant and high-quality intelligence to clients in the Lodging and Senior Living sectors. She provides J.D. Power clients with hospitality industry expertise and thought leadership, as well as expertise in customer experience management.
Prior to J.D. Power, Andrea was with Marriott International’s CX and Innovation division where she oversaw brand health measurement programs, as well as Marriott’s customer insights platforms. Before joining Marriott, Andrea was Vice President - Travel and Hospitality at Ipsos, the well-known global research and polling firm. There she oversaw CX and marketing insights programs for clients in lodging, air transportation, cruise, and destination marketing. Andrea is also the former Director of Research at the U.S. Travel Association.
Andrea earned an M.B.A. at Georgetown University and a B.A. in Management at the College of St. Benedict.
Andrea has presented at many travel industry and other conferences. She is also a Certified Hospitality Educator and Adjunct Lecturer in Hospitality Management. She resides in the Washington D.C. Metro Area.
