Turn Customer Loyalty Into Sustainable ROI


Powering the quest for excellence

Independent. Innovative. Passionate. J.D. Power’s digital and CX experts are focused on bringing together authentic, relevant data analytics, insights, and state-of-the-art technology to help you transform your customer experience and positively impact the future of your business.

Intelligent Design & Benchmarks + Technology-Leading Platforms + Industry Expertise and Advice

Experts You Can Count On

Chris Sutton
Chris Sutton
Vice President, Automotive Retail
Chris's Bio
Rich Bongiorno
Rich Bongiorno
Managing Director, Customer Service Advisory
Rich's Bio
Scott Yamauchi
Managing Director, Digital Solutions
Scott's Bio

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