
Powering the quest for excellence
Independent. Innovative. Passionate. J.D. Power’s digital and CX experts are focused on bringing together authentic, relevant data analytics, insights, and state-of-the-art technology to help you transform your customer experience and positively impact the future of your business.
Intelligent Design & Benchmarks + Technology-Leading Platforms + Industry Expertise and Advice
Experts You Can Count On

Chris Sutton
Vice President, Automotive Retail
Chris's Bio

Rich Bongiorno
Managing Director, Customer Service Advisory
Rich's Bio

Amit Aggarwal
Managing Director, Digital Solutions
Amit's Bio
Scott Yamauchi
Managing Director, Digital Solutions
Scott's Bio

Jon Sundberg
Director, Digital Solutions
Jon's Bio

Ila Ghosh
Director, CX Solutions
Ila's Bio

Wade Stout
Director, CX Solutions
Wade's Bio