Customers are comparing your digital experience to every other digital experience they encounter. It’s time to align cross-industry best practices with Voice of the Customer (VoC) insights for a holistic view of your customers’ digital experience. Use these insights to connect the digital experience to business performance and inform strategic decisions that lead to customer, organizational, and shareholder value.
Syndicated Benchmarks
Know Your Rank Among Consumers
- Digital experience measurements in six industries, based on customer feedback
- Identification of industry and cross industry best practice.
Advisory Services
Ask the Experts
- 3rd party analysis of upcoming digital initiatives
- 15+ years of cross-industry advisory experience
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Advise on wireframes, mockups, site design
- Highlight gaps in current implementation
Proprietary Measurements
Measure Improvements
- Customized survey to measure digital experience
- Overall satisfaction score and improvement verbatims
Digital Intelligence
Understand Digital Best Practices
- Industry agnostic review of digital proficiency
- Benchmark capabilities against 4,000+ best practices
- Highlight strengths/weaknesses
- Ward off threats from competitors and disruptors
Certification Programs
Showcase Your Performance
External and Internal assessments to recognize digital leaders based on evaluation of operational best practices
VoC measurement to identify competitive gaps
