Study Details
Although significant differences exist throughout the automotive market, quality and dependability continue to be the most important factors when shoppers consider a new vehicle.
The J.D. Power Canada Vehicle Dependability Study (VDS)℠ identifies problems experienced by original owners of 3-year-old vehicles in order to give automakers and suppliers an understanding of the specific factors impacting owner satisfaction with long-term vehicle quality.
Study findings are used by automakers to design and build better vehicles—which typically retain higher resale value—and by consumers to help them make more informed choices for both new and used vehicles.
The Benefits
VDS helps automakers and suppliers understand:
- The makes and models that are most trouble-free
- How vehicle problems experienced compare with owners’ expectations
- The influence of problems on owners’ overall satisfaction with their vehicle
- The types of problems owners consider most bothersome
- Problems that have the greatest negative impact on loyalty
- Major components that are replaced during the first 3 years of ownership
- Diagnostic problem detail to help understand where and under which conditions problems may occur
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