Create consumer loyalty
J.D. Power provides actionable market intelligence to technology, media and telecom (TMT) product and service providers serving customers throughout the United States and Canada. Our research solutions help clients improve customer satisfaction—ultimately leading to greater loyalty and profitability.
TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital lifecycle including connected devices, software-enabled content and platform-enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.