Understanding how your organization stacks up against your competitors and best in class customer service organizations helps you identify where your organization is falling short and where you should be focusing improvement efforts.

J.D. Power provides comprehensive measurement of customer satisfaction and operational performance to help you prioritize actions that will maximize the customer experience without breaking budgets or wasting time. 

• What standards of excellence drive customer satisfaction the most?
• How does your customer service performance compare to certified top performers across industries?

• What matters most to your customers?

• How do you identify the most effective improvement opportunities?

• Do you know your Gaps-to-Great?

Whether working to develop the most effective operation or preparing for J.D. Power certification, customer service managers must be careful to choose the right activities against which to deploy limited resources. Pursuing ineffective activities wastes time and money, reduces staff morale, and puts high-potential employees at risk. J.D. Power delivers both a snapshot of your current customer service operation and prescriptive guidance on how to increase performance. 

J.D. Power certification programs are rigorous, designed to help drive continuous improvement across an organization’s service channels. The programs directly address the performance your customers and management value most, offering meaningful recognition by a trusted, credible source to boost awareness, sales, and profits. Check out our certification programs below.