Turn Customer Loyalty Into Sustainable ROI

Contact Us to Learn More
Tablet
devicedata_2_400

Powering the quest for excellence

Independent. Innovative. Passionate. J.D. Power’s digital and CX experts are focused on bringing together authentic, relevant data analytics, insights, and state-of-the-art technology to help you transform your customer experience and positively impact the future of your business.

Intelligent Design & Benchmarks + Technology-Leading Platforms + Industry Expertise and Advice

Customer Experience Solutions

UX
Experience Management
Establish and manage experience feedback lifecycle
Read More
UX
Journey Analytics
Analyze design paths to influence experience strategy and execution
Read More
UX
Digital Intelligence
Enhance digital experiences to improve reputation and increase adoption.
Read More
UX
Mobile App and Website Certification
Showcase your digital experience
Read More

Experts You Can Count On

Scott Yamauchi
Managing Director, Digital Solutions
Scott's Bio

Scott Yamauchi

Managing Director, Digital Solutions

Scott Yamauchi is a Managing Director in J.D. Power’s Customer Experience Solutions practice. Scott is responsible for managing the implementation and ongoing execution of all Customer Experience research programs in the U.S.

Scott has 20 years of experience working with clients to help them achieve their CX goals. Additionally, he supports the strategic efforts to apply best practices in Customer Experience research across our global offices. 

Scott earned bachelor's degree from the University of California, Los Angeles (UCLA) in Sociology and Business Administration. He has received a J.D. Power Award of Excellence, a J.D. Power Technology Transformation Award, and the Honda Premier Partner Award. 

Featured Insights

View All Insights
Air Travelers More Concerned About Covid-19 In Recent Weeks
Article/Insight
Read More
Air Travel Covid
Improving the Guest Experience Starts Now
Article/Insight
Read More
J.D. Power Hotel Guest Experience and Management
Air Travel Remains Biggest Concern Among Travelers During COVID-19 Pandemic
Article/Insight
Read More
J.D. Power Air Travel COVID-19 Pandemic

Let's Connect!

Are you a business professional interested in J.D. Power products and services? If so, fill out this form! We'll be in touch.

To join the J.D. Power mailing list, please fill out this form. 

For all other inquires, you  can contact us here.