Delivering a Differentiated Mortgage Experience

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Craig Martin, director of the financial services practice at J.D. Power, shared findings from J.D. Power’s 2013 U.S. Primary Mortgage Origination Satisfaction Study and discussed the metrics that make the most impact on customer satisfaction.  Download the presentation during which Craig shared pragmatic insight on how lenders can increase customer satisfaction and repeat / referral business.


Craig Martin
Senior Director, Mortgage Practice