J.D. Power evaluated the experiences of residents across Canada to assess elements of satisfaction with their rental building, suite and management. Included were both existing and new renters (less than one year in their suite) which show some differences in experiences and expectations. Managers are exposed to a diverse set of needs at each of their properties which can make it challenging to delight all residents with the service delivered.
Canadian Resident Satisfaction with their Rental Building, Suite, and Management