All Bios

Carol Thomas is a Book Product Implementation Manager for the Autodata Solutions division of J.D. Power. She manages the product process from inquiry to implementation. Carol works closely with the Accounting, Fulfillment and Technical Support teams, coordinating the cycle to ensure the customer is provided with the appropriate information, product and tools to meet their business needs.

Carol has sales, service, training and customer relations management experience working in various areas to include Wayne State University Institute of Environmental Health Science Research, Wayne County Medical Society, HCR-Manorcare and GM-Onstar. By managing call centers, customer service, sales and training programs, Carol helps enhance, assist and create positive client relationships.

Carol believes the customer is the most valuable asset an organization can have and is driven by the persistent pursuit of customer service excellence. She consistently looks to increase product usage through value added service and enhanced customer knowledge.

Carol is a graduate of Wayne State University.

Jim Thomason is a Group Account Director for the Autodata Solutions division of J.D. Power.

Jim is responsible for fleet management company engagements as well as supporting various initiatives within OEM partnerships. Jim joined Autodata Solutions in 2009 as a Delivery Director and has since taken on roles that include overseeing the delivery of large scale OEM digital marketing/OEM distributor engagements and working with partners to help them realize the potential of data and content, as well as what software applications can do for their businesses.

Jim has spent nearly 20 years in the automotive industry with a significant focus on client management. Prior to Autodata Solutions, Jim held several positions at General Motors within the Information Systems & Digital Marketing organizations, as well as spending time as a producer for Wunderman Advertising Agency.

Jim pursued post-secondary education in business administration and marketing, earning a bachelor’s degree from the University of Phoenix.

Milo Twiford has over 15 years of experience in energy business development and holds a master’s degree in energy management. As an Account Director at J.D. Power covering the Western U.S., Mr. Twiford collaborates with utility clients to deliver research-based insights and solutions that support customer experience improvements and strategic decision making. Mr. Twiford’s focus is on helping clients leverage data to enhance customer satisfaction and meet evolving industry benchmarks.

Ramah Vaughn is a Director of Utilities Intelligence, where he delivers actionable insights to utilities across the country to improve customer satisfaction. Mr. Vaughn is also responsible for helping clients prioritize initiatives based on voice-of-the-customer data. Before joining J.D. Power, Mr. Vaughn led the customer insights team for Baltimore Gas & Electric where he was responsible for fielding research and improving customer experience. Mr. Vaughn earned a bachelor’s degree in information science from Morgan State University.

Ramah Vaughn is a Director of Utilities Intelligence, where he delivers actionable insights to utilities across the country to improve customer satisfaction. Mr. Vaughn is also responsible for helping clients prioritize initiatives based on voice-of-the-customer data. Before joining J.D. Power, Mr. Vaughn led the customer insights team for Baltimore Gas & Electric where he was responsible for fielding research and improving customer experience. Mr. Vaughn earned a bachelor’s degree in information science from Morgan State University.

Chip Wallace is a Product Portfolio Director in the Autodata Solutions Division of J.D. Power. Chip oversees a suite of products that power vehicle merchandising tools and research experiences, including Automotive Description Service, As-Built Valuation Service and associated data products. Chip is a customer-focused product manager with a proven track record of success in launching new products and revitalizing mature products through effective collaboration with customers, sales, executive management, professional services, engineering and partners.

With over 15 years at Autodata Solutions, Chip has taken on a variety of roles within the organization from software development to client services to his current role. With this wide range of experience, Chip has the rare ability to provide insights from all stakeholders during the development of new products and solutions.

Keith Webster is President, F&I and Auto-Adjacent Solutions at J.D. Power. He joined the company in 2015.

Prior to joining J.D. Power, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry.

Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services Corp., and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from The University of Chicago. He is alumnus of The Harvard Business School where he completed the Advanced Management Program.

Scott Yamauchi is a Managing Director in J.D. Power’s Customer Experience Solutions practice. Scott is responsible for managing the implementation and ongoing execution of all Customer Experience research programs in the U.S.

Scott has 20 years of experience working with clients to help them achieve their CX goals. Additionally, he supports the strategic efforts to apply best practices in Customer Experience research across our global offices. 

Scott earned bachelor's degree from the University of California, Los Angeles (UCLA) in Sociology and Business Administration. He has received a J.D. Power Award of Excellence, a J.D. Power Technology Transformation Award, and the Honda Premier Partner Award.