All Bios

Ramah Vaughn is a Director of Utilities Intelligence, where he delivers actionable insights to utilities across the country to improve customer satisfaction. Mr. Vaughn is also responsible for helping clients prioritize initiatives based on voice-of-the-customer data. Before joining J.D. Power, Mr. Vaughn led the customer insights team for Baltimore Gas & Electric where he was responsible for fielding research and improving customer experience. Mr. Vaughn earned a bachelor’s degree in information science from Morgan State University.

Chip Wallace is a Product Portfolio Director in the Autodata Solutions Division of J.D. Power. Chip oversees a suite of products that power vehicle merchandising tools and research experiences, including Automotive Description Service, As-Built Valuation Service and associated data products. Chip is a customer-focused product manager with a proven track record of success in launching new products and revitalizing mature products through effective collaboration with customers, sales, executive management, professional services, engineering and partners.

With over 15 years at Autodata Solutions, Chip has taken on a variety of roles within the organization from software development to client services to his current role. With this wide range of experience, Chip has the rare ability to provide insights from all stakeholders during the development of new products and solutions.

Keith Webster is President of Global Business Intelligence (GBI) at J.D. Power. He is responsible for setting the strategic direction and managing the growth and profitability of the division. GBI serves high growth verticals, including banking, wealth, insurance, utilities, technology,  telecommunications, healthcare and travel.

Prior to joining J.D. Power in 2015, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry. Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services Corp., and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from The University of Chicago. He is alumnus of The Harvard Business School where he completed the Advanced Management Program.

Scott Yamauchi is a Managing Director in J.D. Power’s Customer Experience Solutions practice. Scott is responsible for managing the implementation and ongoing execution of all Customer Experience research programs in the U.S.

Scott has 20 years of experience working with clients to help them achieve their CX goals. Additionally, he supports the strategic efforts to apply best practices in Customer Experience research across our global offices. 

Scott earned bachelor's degree from the University of California, Los Angeles (UCLA) in Sociology and Business Administration. He has received a J.D. Power Award of Excellence, a J.D. Power Technology Transformation Award, and the Honda Premier Partner Award.