Article/Insight

Impact of Component Quality on Repurchase Intent

According to the J.D. Power 2014 U.S. Initial Quality Study (IQS), the highest proportion of very serious new-vehicle problems are in the Engine/Transmission component category at 31%, which is nearly double the proportion of very serious problems in the Audio/Communication/Entertainment/Navigation (ACEN) component category (17%).

Industries we Service
Analyst Note | Voice Recognition: Are You Listening?
Article/Insight
Read More
Voice Recognition DIS Analyst Note
Desired In-Vehicle Smartphone Usage
Article/Insight
Read More
In-Vehicle Smartphone Usage
Exploring Fuel-Saving Technologies
Article/Insight
Read More
Fuel Saving Technologies

Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.