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2025 North America Hotel Guest Satisfaction Index (NAGSI) Study
15 July 2025
Travel and Hospitality
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2025 North America Airline Satisfaction Study
07 May 2025
Travel and Hospitality
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28 May 2024
Overhaul needed?: Canadians calling for change as airline study takes off
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18 September 2024
Ranked: The Best Airports In The U.S. And Canada, According To J.D. Power
Hoteliers Adapt Tech, Design To Reverse Downward Trend in Guest Satisfaction
Article/Insight
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Hotel tech
3 Reasons Why We Hate The Process of Boarding Planes According to an Airline Passenger Satisfaction Expert
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Boarding planes

Christina Cooley

Senior Director, Hospitality and Retail

Azari Jones

Analyst, Travel and Hospitality Intelligence

Jim Croce

Senior Account Director, Travel and Hospitality

Jennifer Corwin

Director, Consumer Insights

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