Problems, Complaints and the CFPB

Since the launch of its Consumer Response operations in July 2011, the Consumer Financial Protection Bureau (CFPB) has fielded nearly 150,000 consumer complaints about credit cards, bank accounts, and mortgages. How do these complaints align to the problems captured in J.D. Power financial services studies? Are CFPB complaints an accurate reflection of the experience of the overall market? Are certain problems more likely to become CFPB complaints? View this webcast during which Rocky Clancy, vice president of the financial services practice at J.D. Power, will share findings from our analysis of our own comprehensive problem files and the CFPB complaint database.

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Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.