Article/Insight

Understanding Preferred Dealer Arrangements

Many auto finance providers are avoiding a competition to gain dealer business based on price alone by instituting preferred relationships with dealers. We saw this trend grow in 2012. Learn what our research shows us about these relationships in 2013.

Industries we Service
J.D. Power Insights | The Basics of Dealer Satisfaction
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J.D. Power Insight Basics of Dealer Satisfaction
J.D. Power Insights | Channel Usage Trends
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J.D. Power Insight Channel Usage Trends

Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.