Article/Insight

Small Business Commercial Customer Satisfaction

The inaugural J.D. Power 2013 U.S. Small Business Commercial Insurance StudySM provides insurance companies with an independent and objective measure of overall satisfaction levels among small business insurance customers in the United States. In addition to quantifying the factors that most influence overall satisfaction, this study provides insurers with valuable insights on how to prioritize improvement efforts based on a deep understanding of Key Performance Indicators (KPIs).

Industries we Service
J.D. Power Analyst Note | Cracking the Customer Segmentation Code
Article/Insight
Read More
Insurance Analyst Note
J.D. Power Insights | Customer Satisfaction and Financial Performance
Article/Insight
Read More
J.D. Power Insight Customer Sat and Financial Performance
J.D. Power Insights | Influence of Telematics on Customer Experience
Article/Insight
Read More
J.D. Power Insight Influence Telematics

Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.