J.D. Power Insights | Mortgage Servicing Satisfaction

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With new CFPB regulations going into effect in 2014, the mortgage servicing industry is at a pivotal juncture. Based on these new regulations and the existing mortgage rules, there are growing pressures and demands on servicers in relation to mortgage servicing policies and procedures. What should servicers do to create the optimal customer experience?

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Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.