Article/Insight

Index Model Creation

Most insurers are familiar with the J.D. Power rankings and awards, but do you know what's behind those rankings? Learn more about how J.D. Power customer satisfaction research is conducted and how the index model is created.

Industries we Service
J.D. Power Analyst Note | Cracking the Customer Segmentation Code
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Insurance Analyst Note
J.D. Power Insights | Customer Satisfaction and Financial Performance
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J.D. Power Insight Customer Sat and Financial Performance
J.D. Power Insights | Influence of Telematics on Customer Experience
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J.D. Power Insight Influence Telematics

Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.