Article/Insight

Index Model Creation

Most insurers are familiar with the J.D. Power rankings and awards, but do you know what's behind those rankings? Learn more about how J.D. Power customer satisfaction research is conducted and how the index model is created.

J.D. Power Analyst Note | Cracking the Customer Segmentation Code
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J.D. Power Insights | Customer Satisfaction and Financial Performance
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Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.