Article/Insight
Article/Insight

The Seven Year Itch

The battleground between dealership service departments and aftermarket facilities for vehicle servicing is well worn. The J.D. Power 2013 Canadian Customer Commitment Index StudySM research has shown that dealership service departments serve as a secondary sales de.partment. Learn when to forgo the increased service revenue of older vehicles.

Industries we Service
J.D. Power Analyst Note | Locking in Service Loyalty
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Article/Insight
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Auto Analyst Note

Define success

Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.