J.D. Power Analyst Note | Can Service Save Customers?

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Based on findings of the J.D. Power 2013 Canadian Vehicle Ownership Satisfaction Study (VOSS)^SM, the impact of outstanding service on repurchase intent, specifically among owners who are generally unhappy with, or have been disappointed by the vehicle itself can be isolated. Learn how dealership service impacts repurchase intent.

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Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.