Best Practices from Certified Top Performers Episode 6

In this series Mark Miller, Customer Service Solutions Practice Leader at J.D. Power, sits down with representatives from organizations that have achieved Customer Service Certification to discuss what these top performers are doing to achieve high performance and distinction.

In Episode 6, Rebecca Dillavou, VP - GWIM Group Operations Manager at Bank of America Merrill Lynch, speaks with Mark about their employee ambassador program.

Industries we Service