Best Practices from Certified Top Performers Episode 5

In this series Mark Miller, Customer Service Solutions Practice Leader at J.D. Power, sits down with representatives from organizations that have achieved Customer Service Certification to discuss what these top performers are doing to achieve high performance and distinction. Check out

In Episode 5, Pat Wessel, VP of Global Customer Solutions at MetLife, joins Mark to discuss The MetLife Way - their organization's continuous improvement program.

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