Study Details
The J.D. Power Canada Customer Service Index (CSI) Study℠ benchmarks customer satisfaction with maintenance and repair service at new-vehicle dealerships, based on survey responses from owners of 1 to 3-year old vehicles.
Customer satisfaction is tracked from Service Initiation all the way through to Vehicle Pick-Up, including Service Quality and Service Facility.
What’s more, CSI probes customers for evolving service expectations and provides clients with a forecast of key customer satisfaction metrics for the years ahead.
The Benefits
Study subscribers will be equipped to:
- Analyze key drivers of increased service satisfaction and retention
- Benchmark service performance against other automakers
- Compare service retention during the first three years of ownership with competitors
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