J.D. Power’s Customer Experience Strategic Assessment is an unparalleled approach to developing a blueprint for accelerated improvement of your customer experience. We combine more than 40 years of experience in customer satisfaction with a proven methodology and consultative expertise to deliver a practical plan for success.

The Customer Experience Strategic Assessment includes:

• Makes sense of mass of data with integrated view of Voice of the Customer
• Identifies unclear, misaligned value propositions
• Ensures you are measuring—and acting on—the right things at the right time as effectively and efficiently as possible
• Defines changes needed to management practices to create an environment that nurtures and sustains continuous customer experience improvement
• Brings focus to the vital few vs. the trivial many and ensures traction with bottom line-driven impact analysis and best practices-based action plans
• Creates business cases to justify resources needed to achieve meaningful progress