J.D. Power’s Customer Experience Strategic Assessment is an unparalleled approach to developing a blueprint for accelerated improvement of your customer experience. We combine more than 40 years of experience in customer satisfaction with a proven methodology and consultative expertise to deliver a practical plan for success.
The Customer Experience Strategic Assessment includes:
- Makes sense of mass of data with integrated view of Voice of the Customer
- Identifies unclear, misaligned value propositions
- Ensures you are measuring—and acting on—the right things at the right time as effectively and efficiently as possible
- Defines changes needed to management practices to create an environment that nurtures and sustains continuous customer experience improvement
- Brings focus to the vital few vs. the trivial many and ensures traction with bottom line-driven impact analysis and best practices-based action plans
- Creates business cases to justify resources needed to achieve meaningful progress