Based on ongoing, cross-industry customer feedback, J.D. Power provides businesses with opportunities to pursue top performance certification. These distinguished certification programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes. Companies must attain a high level of performance in sales and/or service excellence as compared to a national benchmark to become recognized.
Certified Contact Center Program
The J.D. Power Certified Contact Center ProgramSM offers meaningful recognition to boost awareness, sales, and profits by sending a clear and unequivocal message to your customers and entire organization that you're dedicated to providing the highest levels of customer satisfaction.
Call Center Certification Program
For call centers seeking to distinguish themselves in this highly competitive market, recognition through the J.D. Power Call Center Certification ProgramSM sends a clear and unequivocal message that a call center is professionally managed, has effective, reliable processes, and is focused on providing the highest levels of customer satisfaction on a consistent basis.
Certified Call Center Program for Outsourcers
The J.D. Power Certified Call Center Program for Outsourcers sends a clear and unequivocal message to the marketplace that your call center provides the highest quality of customer service to the end consumer. Certification from J.D. Power and Associates, a globally renowned leader in customer satisfaction, is designed to underscore your commitment to customer satisfaction and differentiate your company from your competitors.
- Learn more about the Certified Call Center Program for Outsourcers >
- See the list of Certified Outsourced Call Centers >
Certified Technology Service & Support Program
The J.D. Power Certified Technology Service and Support (CTSS) ProgramSM enables enterprise customers to gain confidence in customer service operations before they make purchasing decisions. Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), the CTSS program sets a new standard for excellence in service and support addressing the critical challenges that service organizations face in today's highly competitive market.