2014 U.S. Auto Insurance Study
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Hear key findings from the 2014 U.S. Auto Insurance Study
During this webcast, Mark Garrett presents findings from the J.D. Power 2014 U.S. Auto Insurance StudySM and focuses on the following topics: the drivers of customer experience and policy retention; the financial impact of delivering high satisfaction in auto insurance; the new attitudinal customer segmentation model, and how these segments differ in terms of service expectations; and new customer lapse/cancellation.