This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.

Canadian Customer Service Index Long Term Study

Share This Page:

The J.D. Power Canadian Customer Service Index Long Term (CSILT) StudySM examines customer satisfaction with maintenance and repair service at new-vehicle dealerships, as well as in the automotive aftermarket. Owners of vehicles 4 to 12 years old are surveyed regarding their most recent service experiences for both in-warranty and customer-pay work. The study examines satisfaction with the five measures of the service experience—Service Initiation; Service Advisor; Service Quality; Service Facility; and Vehicle Pick-Up—and provides analytical diagnostics for each measure. The study also examines the share of dollars and service visits for both dealers and non-dealers.