Based on ongoing, cross-industry customer feedback, J.D. Power provides businesses with opportunities to pursue top performance certification. These distinguished certification programs are designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes. Companies must attain a high level of performance in sales and/or service excellence as compared to a national benchmark to become recognized.
Certified Customer Service Program
The J.D. Power Certified Customer Service ProgramSM offers meaningful recognition to boost awareness, sales, and profits by sending a clear and unequivocal message to your customers and entire organization that you're dedicated to providing the highest levels of customer satisfaction.
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- See the list of Certified Customer Service Organizations >
Certified Customer Service Program for Outsourcers
The J.D. Power Certified Customer Service Program for Outsourcers sends a clear and unequivocal message to the marketplace that your company provides the highest quality of customer service to the end consumer. Certification from J.D. Power and Associates, a globally renowned leader in customer satisfaction, is designed to underscore your commitment to customer satisfaction and differentiate your company from your competitors.
Certified Assisted Technical Support Program
The J.D. Power Certified Assisted Technical Support ProgramSM jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in assisted support. The certification also helps businesses identify those companies that have demonstrated assisted support excellence before selecting which technology products to purchase.
Mobile App Certification Program
J.D. Power’s Mobile App Certification program powered by Centric Digital certifies top- performing brands who achieve high levels of customer satisfaction with their mobile app experience as well as validate that operational best practices are in place within their mobile app organization.Learn more about Mobile App Certification
Auto and Property Claims Certification Program
J.D. Power now offers Auto and Property Insurance Claims Certification Programs. These programs offer meaningful insight into operational and customer satisfaction benchmarks and best practices while also providing recognition to boost awareness, sales, and profits by sending a clear and unequivocal message to your customers and entire organization that you're dedicated to providing the highest levels of customer satisfaction in your operation.