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Mystery Shopping Alert

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J.D. Power and Associates has become aware that consumers are receiving letters from a company using the J.D. Power and Associates name and logo selecting them to become a "Consumer Service Evaluator" or mystery shopper. The letter includes a check as payment for the recipient's services, and the recipient is often asked as their first assignment to wire money back via Western Union in order to evaluate that service. The check is later discovered to be fraudulent.

Please be advised that these letters and checks are not from J.D. Power, there is no affiliation or connection with J.D. Power or to any of our vendors. Market research organizations do not select mystery shoppers this way and will not ask consumers to send money.

If you receive such a letter or check we recommend that you disregard it or report it to your local law enforcement authorities.

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If you have any questions about communications from J.D. Power and Associates, please contact us at 888-JDPOWER (888-537-6937) or send an email to