J.D. Power Webcast | State of the Banking Industry

The banking industry continues to evolve as customer demands, behaviors and expectations change. What do banks need to do to be ready to respond to customers in this new environment? View this webcast during which Jim Miller, senior director of the banking at J.D. Power, focuses on the following topics: key industry trends that are having the biggest impact on customer satisfaction; how customer behavior is changing; how customers conduct their banking without using the branch and the impact on customer satisfaction, loyalty and share of wallet; and which customer segments are adopting mobile and how are they using this digital channel.

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Establish your customer and employee-centric vision to ensure your ability to deliver. What are your company’s goals? No matter your goals, J.D. Power’s industry and CX experts can help determine the right steps for your brand to accelerate the rate of change in improving your customer experience.