This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.

Small Business Commercial Customer Satisfaction

Share This Page:

The inaugural J.D. Power 2013 U.S. Small Business Commercial Insurance StudySM provides insurance companies with an independent and objective measure of overall satisfaction levels among small business insurance customers in the United States. In addition to quantifying the factors that most influence overall satisfaction, this study provides insurers with valuable insights on how to prioritize improvement efforts based on a deep understanding of Key Performance Indicators (KPIs).