Wireless Network Quality Improves Nationwide as Carriers Invest in 5G Future, J.D. Power Finds

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Verizon Wireless Ranks Highest in All Six Regions; Ties with U.S. Cellular in North Central Region

COSTA MESA, Calif.: 18 July 2019 — The number of reported problems with wireless network quality—such as dropped calls, slow app performance and call quality issues—has decreased on a year-over-year basis for every major wireless carrier in the nation. According to the J.D. Power 2019 U.S. Wireless Network Quality Performance StudySM—Vol. 2, released today, some of the largest improvements in quality have occurred in the area of data speed and connectivity.

“Wireless carriers are making significant investments in their infrastructure as they get ready to start the broader rollout of 5G networks,” said Ian Greenblatt, Managing Director of Technology, Media & Telecommunications Intelligence at J.D. Power. “Those continued investments are paying off in clear-cut quality improvement across all aspects of the wireless user experience, from phone calls to streaming media to app use, and it’s happening on a nationwide basis with every brand in our study.”

Study Results

Verizon Wireless ranks highest in all six regions covered in the study and achieves the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region. U.S. Cellular ranks highest in a tie with Verizon in the North Central region.

The 2019 U.S. Wireless Network Quality Performance Study—Volume 2 is based on responses from 33,401 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from January through July 2019.

For more information about the U.S. Wireless Network Quality Performance Study, visit https://www.jdpower.com/business/resource/jd-power-wireless-network-quality-performance-study.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

Media Relations Contacts
Geno Effler, J.D. Power; Costa Mesa, Calif.; 714-621-6224; media.relations@jdpa.com
John Roderick; St. James, N.Y.; 631-584-2200; john@jroderick.com

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info

2019 U.S. Wireless Network Quality Performance Study—Vol. 2
2019 U.S. Wireless Network Quality Performance Study—Vol. 2
2019 U.S. Wireless Network Quality Performance Study—Vol. 2
2019 U.S. Wireless Network Quality Performance Study—Vol. 2
2019 U.S. Wireless Network Quality Performance Study—Vol. 2
2019 U.S. Wireless Network Quality Performance Study—Vol. 2

Media Contacts

Costa Mesa, California
(714) 621-6224

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