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Press Releases

2020 U.S. Wireless Network Quality Performance Study—Volume 1

TROY, Mich.: 23 Jan. 2020 — Think you should always have great wireless service when you’re in a big city? Think again. Residents of urban areas experienced the highest incidence of overall network quality problems in the J.D. Power 2020 U.S. Wireless Network Quality Performance StudySM—Volume 1, released today. At the other end of the spectrum, residents of rural areas experienced the second-highest volume of network quality problems. The phenomenon sets the stage for the regional challenges ahead as carriers roll out their 5G offerings.

2019 Q4 Mobility Confidence Index Study

TROY, Mich.: 23 Jan. 2020  Consumers continue to lack confidence in the future mobility technologies that automakers are eager to bring to market. According to the J.D. Power 2019 Q4 Mobility Confidence Index Study fueled by SurveyMonkey Audience,SM released today, the Mobility Confidence Index remains 36 (on a 100-point scale) for self-driving vehicles and 55 for battery-electric vehicles for a third consecutive quarter.

2019 India Initial Quality Study

SINGAPORE: 21 Jan. 2020 — Overall initial quality has improved year over year in India with new owners citing an average of 69 problems per 100 vehicles (PP100) in 2019 compared with 81 PP100 in 2018, according to the J.D. Power 2019 India Initial Quality StudySM (IQS), released today.

2020 Manufacturer Website Evaluation Study—Winter

TROY, Mich.: 8 Jan. 2020 — The J.D. Power 2020 Manufacturer Website Evaluation StudySM—Winter is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.