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Press Releases

2019 Airline International Destination Satisfaction Study

COSTA MESA, Calif. 4 Dec. 2019 — Great food—the spicier the better—plus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released today, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international flights.

2019 U.S. Wealth Management Mobile App Satisfaction Study

COSTA MESA, Calif. 3 Dec. 2019 — Investors are not impressed with the mobile apps their brokerage firms are providing. According to the J.D. Power 2019 U.S. Wealth Management Mobile App Satisfaction StudySM Volume 2, released today, customer satisfaction with wealth mobile apps significantly lags those provided by other consumer financial companies, including credit cards, retail banks and insurance.

2019 Japan Tech Experience Index (TXI) Study

TOKYO: 29 Nov. 2019 — Advanced driver assistance systems (ADAS) have been more frequently installed on new vehicles over the past two years, according to the J.D. Power Inaugural Japan Tech Experience Index (TXI) Study,SM released today.

J.D. Power 2019 China Vehicle Dependability Study (VDS)

SHANGHAI: 28 Nov. 2019 — Overall vehicle dependability in 2019 has improved significantly among owners in China, with most quality problems improving, but with an increase in noise-related complaints, according to the J.D. Power 2019 China Vehicle Dependability Study (VDS), SM released today.

J.D. Power-LMC Automotive Forecast November 2019

The Retail Sales Forecast
New-vehicle retail sales in November are expected to be up from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,182,400 units, a 1.2% increase on a selling day adjusted basis compared with November 2018. Reporting the same numbers without controlling for the number of selling days translates to an increase of 5.2% over last year. (Note: November 2019 contains one additional selling day than November 2018.)