Mystery Shopping with J.D. Power
Nobody Does It Better—as an organization with one of the largest, most comprehensive historical customer satisfaction databases in existence, J.D. Power is ideally suited to not only conduct your Mystery Shop program, but also align the findings to KPI metrics which drive overall customer satisfaction and ultimately, ROI. With this privileged access, we can reach farther than any other Mystery Shop provider in the industry.
Our Mystery Shopping process and analytics empower us, but the following features of our approach define us:
Intimate knowledge of your brand's overall performance relative to customer satisfaction through our historic syndicated customer satisfaction study data
Ability to employ a fast-launch, credible process for getting objective, actionable, and detailed live customer experience metrics across key customer touch points
Ability to link customer experience data and integration into performance improvement opportunities based on the J.D. Power satisfaction model
Experience running large-volume mystery shops for leading organizations across North America
Industry-leading online portal with live-time reporting structure to support all levels of the organization
J.D. Power provides each client with access to VoX, a web based reporting platform with advanced capabilities including:
Real time update of information as completed shops are posted to the database
Ability to view, print, email and download dynamic reports
Access to aggregated dashboards, individual shop reports, and summary reports, charting, and cross-tabulation
Data aggregation capabilities on a national, regional, location, and individual level
Dashboards that may be configured and contain only the information that is critical for each user
Automated distribution of shop reports via e-mail - digest, collation, and other methods
Shop report alerting (aggregate and individual data point) and workflow management to identify and resolve key issues
Dedicated J.D. Power support team ready to handle ongoing reporting needs
J.D. Power is a premier provider of sales and service mystery shops with a team responsible for executing tens of thousands of shops each year across multiple industries including:
Looking to Engage with J.D. Power?
Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.