At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results.
Beyond our proven process, J.D. Power’s strength is its people. They offer diverse disciplines, talents, and expertise, but share one common goal: to generate growth and long-term value for our clients.
J.D. Power represents the science of customer satisfaction in any language, to consumers and businesses worldwide.
Our Research & Analytics
Our scientists, Ph.D. level statisticians and methodologists, ensure our research meets the highest scientific quality standards and provides advanced statistical support.
J.D. Power Customer Experience Index Model
J.D. Power is known globally as the customer experience benchmarking authority. Learn how our proprietary J.D. Power Customer Experience Index Model drives our powerful Industry Benchmarks.
Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.
Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success.