CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2014 Canadian Wireless Total Ownership Experience Study: Stand Alone
AWARD RECIPIENT: Koodo Mobile
RATINGS FACTORS
COMPANIES
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Account Management
This score is based on how customers rate the usefulness of bill information, effectiveness of communication, and variety of payment methods with their wireless service provider.
Cost
This score is based on how customers rate the wireless service provider's price competitiveness for services and equipment.
Offerings
This score is based on how customers rate the availability, and value of promotions, services, and equipment offered by their wireless service provider.
Performance
This score is based on how customers rate their wireless handset on performance, operation, features, and design.
Purchase Process
This score is based on how customers rate their wireless purchase process experience.
Customer Service
This score is based on how customers rate their wireless service provider on their customer service experience.
This score is based on how customers rate their wireless service provider overall.
Overall Satisfaction
AWARD
RECIPIENT
Koodo Mobile
Fido
Mobilicity
PC Mobile
Public Mobile
Solo Mobile
Virgin Mobile
WIND Mobile

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.