CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2014 Canadian Television Customer Satisfaction Study: West
AWARD RECIPIENT: SaskTel
RATINGS FACTORS
COMPANIES
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Performance
This score is based on how customers rate their residential television service provider on overall performance based on issues experienced.
Cost
This score is based on how customers rate their residential television service provider on the price paid for services offered. Attributes in this factor include fairness of price paid and the ease of understanding those options.
Programming
This score is based on how customers rate their residential television service provider on programming, such as variety of HDTV channels, Selection of premium channels, and ease of using onscreen channel guide.
Communication
This score is based on how customers rate their residential television service provider on communication, such as efforts to communicate changes and the clarity of these communications.
Billing
This score is based on how customers rate how satisfied they are with the billing options of their residential television service company, such as usefulness of information on your bill, variety of methods to pay bill, and clarity of information.
Customer Service
This score is based on how customers rate their residential television service provider on timely resolution of problems, ease of contact, and knowledge and courtesy of representative.
This score is based on how customers rate their overall satisfaction with their television service provider.
Overall Satisfaction
AWARD
RECIPIENT
SaskTel
Bell
MTS
ShawNet
TELUS

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.

*Shaw includes both Shaw and Shaw Direct.