CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2014 Canadian Internet Service Provider Customer Satisfaction Study: West
AWARD RECIPIENT: Vidéotron
RATINGS FACTORS
COMPANIES
SORT BY
Performance
This score is based on how customers rate their residential Internet service provider on overall performance based on issues experienced.
Cost
This score is based on how customers rate their residential Internet service provider on the price paid for services offered. Attributes in this factor include fairness of price paid and the ease of understanding those options.
Communication
This score is based on how customers rate their residential Internet service provider on communication, such as efforts to communicate changes and the clarity of these communications.
Billing
This score is based on how customers rate how satisfied they are with the billing options of their residential Internet service provider, such as usefulness of information on your bill, variety of methods to pay bill, and clarity of information.
Customer Service
This score is based on how customers rate their residential Internet service company on timely resolution of problems, ease of contact, and knowledge and courtesy of representative.
This score is based on how customers rate their overall satisfaction with their internet service provider.
Overall Satisfaction
AWARD
RECIPIENT
Vidéotron
Bell
Bell Aliant
Cogeco
MTS
Rogers
SaskTel
ShawNet
TELUS

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.

*Shaw includes both Shaw and Shaw Direct.