CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2011 Canadian Auto Insurance Customer Satisfaction: Western
AWARD RECIPIENT: Canadian Direct, Canadian Direct
RATINGS FACTORS
COMPANIES
SORT BY
Policy Offerings
This score is based on how customers rate the variety of coverage options offered by their current insurance provider and the extent to which they meet their needs.
Pricing
This score is based on how customers rate their current insurance provider on the price of the policy given the level of coverage.
Billing and Payment
This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current insurance provider.
Contacting the Insurer
This score is based on how customers rate their experience interacting with their current insurance provider, whether through a local agent/broker, a call-centre representative, or the company’s Website.
Claims
This score is based on how customers rate their claims experience including procedures and policies, claims representative(s) and fairness of claims settlement.
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
AWARD
RECIPIENT
Canadian Direct
AWARD
RECIPIENT
Canadian Direct
Alberta Motor Association
Alberta Motor Association
BCAA
BCAA
Co-operators
Co-operators
ICBC
ICBC
Intact Insurance
Intact Insurance
Johnson Insurance
Johnson Insurance
MPI
MPI
SGI
SGI
TD Insurance Meloche Monnex
TD Insurance Meloche Monnex
Wawanesa
Wawanesa

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.