CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Canadian Auto Insurance Customer Satisfaction: Quebec
AWARD RECIPIENT: Personal
RATINGS FACTORS
COMPANIES
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Policy Offerings
This score is based on how customers rate the variety of coverage options offered by their current insurance provider and the extent to which they meet their needs.
Pricing
This score is based on how customers rate their current insurance provider on the price of the policy given the level of coverage.
Billing and Payment
This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current insurance provider.
Interaction
This score is based on how customers rate their experience interacting with their current insurance provider, whether through a local agent/broker, a call-centre representative, or the company’s Website.
Claims
This score is based on how customers rate their claims experience including procedures and policies, claims representative(s) and fairness of claims settlement.
This score is based on how customers rate every aspect of their service experience with their current insurance provider.
Overall Satisfaction
AWARD
RECIPIENT
Personal
Aviva Insurance
Belairdirect
Desjardins General Insurance
Industrial Alliance
Intact Insurance
L'Union Canadienne
La Capitale
National Bank Insurance
Promutuel
SAAQ
SSQ General
TD Insurance

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.