CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Canadian Full Service Investor Satisfaction Study
AWARD RECIPIENT: Edward Jones
RATINGS FACTORS
COMPANIES
SORT BY
Account Offerings
This score is based on how investors rate their primary full service investment firm on aspects of account offerings, including: usefulness of general information sent, variety of investment products and services, and effectiveness in communicating new products and services.
Commissions and Fees
This score is based on how investors rate their primary full service investment firm on aspects of cost, such as advisor explanation of fee structure, understanding of fee structure, and payment of an annual account fee or per trade commission fee.
Website
This score is based on how investors rate their primary full service investment firm on their website, including: website appearance, ease of navigation, clarity of information provided, and timeliness of resolving reason for visit.
Investment Advisor
This score is based on how investors rate their primary full service investment firm on aspects of their investment advisor/team, such as ease of contacting, timeliness of resolving questions or requests, courtesy, knowledge, concern for needs, helpfulness of administrative support, and promptness in keeping the investor up-to-date with market trends and developments.
Account Information
This score is based on how investors rate their primary full service investment firm on aspects of their account statements, such as ease of access, usefulness, clarity, and timeliness of receipt.
Investment Performance
This score is based on how investors rate their primary full service investment firm on the competitiveness of their portfolio’s performance, given current market conditions.
This score is based on how investors rate their experience with their primary full service investment firm overall.
Overall Satisfaction
AWARD
RECIPIENT
Edward Jones
Assante Wealth Management
BMO Nesbitt Burns
CIBC Wood Gundy
Credential Securities
Desjardins Securities
DundeeWealth
Investors Group Securities Inc.
Manulife Securities
MD Physician Services
National Bank Financial
Raymond James Ltd.
RBC Dominion Securities Inc.
ScotiaMcLeod
TD Wealth Private Investment Advice

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.