CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Canadian Discount Brokerage Investor Satisfaction Study
AWARD RECIPIENT: National Bank Direct Brokerage
RATINGS FACTORS
COMPANIES
SORT BY
Account Offerings
This score is based on how investors rate their discount brokerage firm on aspects of account offerings, including: variety of investment products and services offered, effectiveness in communicating new investment products and services, and variety of language options available.
Information Resources
This score is based on how investors rate their discount brokerage firm on aspects of information resources, including: availability of investment news, research and analysis, online investment tools, and investment guidance services.
Account Information
This score is based on how investors rate their discount brokerage firm on aspects of account information, including: variety of options to access account information, ease of accessing information, and usefulness of account information provided.
Trading Charges and Fees
This score is based on how investors rate their discount brokerage firm on aspects of trading charges and fees, including: clarity, fairness, and reasonableness of account fees, per trade commission fees, and non-trading charges and fees.
Interaction
This score is based on how investors rate their discount brokerage firm on aspects of trading and customer support activities through the following channels: website, telephone, and investment centre.
This score is based on how investors rate their experience with their discount brokerage firm overall.
Overall Satisfaction
AWARD
RECIPIENT
National Bank Direct Brokerage
BMO InvestorLine
CIBC Investor's Edge
Disnat
HSBC InvestDirect
Qtrade Investor
Questrade
RBC Direct Investing
Scotia iTRADE
ScotiaMcLeod Direct Investing
TD Direct Investing

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.