CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Canadian Customer Commitment Index Study
AWARD RECIPIENT: NAPA AUTOPRO., Lexus Dealerships
RATINGS FACTORS
COMPANIES
SORT BY
Service Initiation
This score is based on the ease of scheduling a visit, the flexibility to accommodate your schedule and the timeliness of the drop-off process.
Service Advisor
This score is based on the courtesy, responsiveness and thoroughness of explanations of the service advisor.
Service Facility
This score is based on the ease of driving in and out of the facility, convenience of parking, facility cleanliness and the comfort of the waiting area.
Vehicle Pickup
This score is based on the timeliness of the pickup process, fairness of charges, helpfulness of staff, and the explanation of work performed.
Service Quality
This score is based on the total time required for the vehicle service, the thoroughness of the work performed, and the condition of the vehicle upon return.
This score is based on overall experience.
Overall Satisfaction
AWARD
RECIPIENT
Lexus Dealerships
AWARD
RECIPIENT
NAPA AUTOPRO.
Acura Dealerships
BMW Dealerships
Active Green & Ross
Canadian Tire
Chrysler/Dodge/Jeep/Ram/Fiat Dealerships
Costco
Ford Quick Lane
Ford/Lincoln Dealerships
Fountain Tire
GM Dealerships (Chev/Cadillac/Buick/GMC)
Goodyear Auto Centre
Great Canadian Oil Change
Honda Dealerships
Hyundai Dealerships
Jiffy Lube
Kal Tire
Kia Dealerships
Mazda Dealerships
Mercedes-Benz Dealerships
Midas
Mitsubishi Dealerships
Mr. Lube
Nissan Dealerships
Subaru Dealerships
Toyota Dealerships
Volkswagen Dealerships
Wal-Mart

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.