CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2012 Canadian Customer Commitment Index Study
AWARD RECIPIENT: NAPA AUTOPRO
RATINGS FACTORS
COMPANIES
SORT BY
Service Initiation
This score is based on the ease of scheduling a visit, the flexibility to accommodate your schedule and the timeliness of the drop-off process.
Service Advisor
This score is based on the courtesy, responsiveness and thoroughness of explanations of the service advisor.
Service Facility
This score is based on the ease of driving in and out of the facility, convenience of parking, facility cleanliness and the comfort of the waiting area.
Vehicle Pickup
This score is based on the timeliness of the pickup process, fairness of charges, helpfulness of staff, and the explanation of work performed.
Service Quality
This score is based on the total time required for the vehicle service, the thoroughness of the work performed, and the condition of the vehicle upon return.
This score is based on overall experience.
Overall Satisfaction
AWARD
RECIPIENT
NAPA AUTOPRO
Active Green & Ross
Acura Dealership
Audi/Volkswagen Dealership
BMW Dealership
Canadian Tire Auto Service
Chrysler Dealership
Costco
Ford Fast Lane
Ford/Lincoln Dealership
General Motors Dealership
Goodyear Auto Centre
Great Canadian Oil Change
Honda Dealership
Hyundai Dealership
Jiffy Lube
Kia Dealership
Mazda Dealership
Mercedes-Benz Dealership
Midas
Mitsubishi Dealership
Mr. Lube
Nissan/Infiniti Dealership
Subaru Dealership
Toyota/Lexus Dealership
Wal-Mart

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.